Customer and Employee Experience Events
Content and experiences to keep customers happy
We all know the rule – it is easier to get more business from existing customers rather than chasing new ones all the time. But how do you keep customers happy after the honeymoon period is over?
Join us to find out how you can use content and experiences to keep existing customers AND staff happy.
Kristy Davies-Sumpter, Managing Director of Zest Consultancy will be speaking about the importance of customer and employee experience. Kristy will be sharing insights into what’s hot and what’s not as she talks about how discovering customer and staff mind-sets can play a big part of future business success.
Kristy Davies-Sumpter, Managing Director of Zest Consultancy will be speaking about the importance of customer and employee experience. Kristy will be sharing insights into what’s hot and what’s not as she talks about how discovering customer and staff mind-sets can play a big part of future business success.
Padua Communications’ Managing Director Nicky Rudd will be speaking about the types of content that keep existing customers feeling the love. She will be sharing her top tips on mixing up different content formats to keep customers satisfied, as well as how to get existing customers to share their thoughts and experiences so you can shape future product offerings.
Choose from the following dates and locations:
10.00am-1pm, 25th April 2019 - FULLY BOOKED
The Chartered Institute of Marketing, Oxford Brookes University
The Chartered Institute of Marketing, Oxford Brookes University
Tickets prices:
CIM Member/Studying Member £25 per person
Non-Member £30 per person
Student £20 per person.
CIM Member/Studying Member £25 per person
Non-Member £30 per person
Student £20 per person.
Spaces are limited so hurry and book to secure your place!