Kristy Davies-Sumpter, Managing Director, Zest Consultancy
Customer experience expert Kristy Davies-Sumpter will take you on a journey through the ever-evolving world of customer and employee experience, insights into what’s hot and what’s not and uncover how mind-sets and processes play a big part.
If being customer centric increases turnover and helps businesses achieve loyal customers and employees then why is everyone not doing it?
Christina Dolding, Director, Experience UX
Christina will share the story of a five year journey her company has been on to embrace a truly customer centric culture. Understand the highs and the lows, as they went through a cultural change putting the customer at the heart of everything they do and how this approach resulted in their team winning multiple awards in 2016 across both employee engagement and customer experience.
Damian Rees, Director, Experience UX
Join Damian to learn that great digital experiences don't happen by accident. Folllowing interviews with several key leading brands in addition to his 17 years experience in user centred design, Damian will share eight steps to delivering a great user experience in your business. Damian's goal is to make the world's online experiences frustration-free by 2020.
Alex Marsh, Managing Director Close Brothers Retail Finance
Donna O’Toole, Managing Director August
Join Awards Expert Donna O'Toole and Close Brothers Retail Finance Managing Director Alex Marsh for an exclusive insight into how they shaped and delivered an award-winning employee experience whilst growing a new business and expert team within the Close Brothers Group. Discover how awards motivated, recognised, and rewarded a committed team who took an innovative approach to retail finance, and helped both customers and the business grow exponentially as a result.